Privacy Policy

The most straightforward category involves information you actively share with us. This includes data entered during account creation, course enrollment, or when you communicate with our support team. We only ask for information that serves a genuine purpose in delivering quality educational experiences.

• Account Registration Data: Your name, email address, username, and password form the foundation of your learner profile. We need this information to create and maintain your account, verify your identity, and provide secure access to course materials.
• Profile Information: Additional details like your educational background, learning goals, and professional interests help us recommend relevant courses. You control how much profile information you share, and you can update these details anytime.
• Payment Information: When you purchase courses or subscriptions, we collect billing details through secure payment processors. While we store transaction records, sensitive payment card numbers are handled exclusively by our PCI-compliant payment partners.
• Course Interaction Data: Your assignments, quiz responses, forum posts, and project submissions become part of your learning record. Instructors and our systems use this information to provide feedback, grade your work, and track your progress through courses.
• Communications: Messages you send to instructors, support staff, or other learners get stored within our platform. We may review these communications to improve our services, resolve technical issues, or respond to inquiries.

Our platform collects certain information automatically whenever you access our website or mobile applications. This technical data helps us understand how people use Meshflow Prism, identify problems, and improve the overall learning experience for everyone.

• Device and Browser Information: We record details about the device you're using—including your operating system, browser type, screen resolution, and device identifiers. This helps us ensure our platform works properly across different technologies and allows us to troubleshoot compatibility issues.
• Usage Analytics: We track how you navigate through our platform: which pages you visit, how long you spend on different sections, which features you use most frequently. These patterns reveal what's working well and what needs improvement.
• Cookies and Similar Technologies: Small data files stored on your device help us remember your preferences, keep you logged in, and analyze site traffic. You can control cookie settings through your browser, though some features may not work properly if you disable certain cookies.
• IP Addresses and Location Data: Your IP address provides approximate geographic information, which we use for security purposes, content localization, and analytics. We don't track your precise physical location unless you explicitly grant permission through your device settings.

Your account information allows us to verify your identity, protect against unauthorized access, and maintain the integrity of our platform. We monitor for suspicious activity patterns that might indicate account compromise or fraudulent behavior. If we detect potential security issues, we'll use your contact information to alert you and help secure your account.

Analytics data reveals how learners interact with our platform, helping us identify confusing interfaces, technical problems, or features that aren't meeting user needs. We analyze aggregate usage patterns to make informed decisions about platform development. Your learning history and preferences enable us to suggest courses that match your interests and skill level—but you're never locked into algorithmic recommendations.

We use your email address and other contact information to send important updates about your courses, account changes, and platform policies. You'll receive notifications about new assignments, instructor feedback, and upcoming deadlines. When you contact support, we reference your account information to understand your issue and provide accurate assistance. You can control which non-essential communications you receive through your account settings.

Sometimes we need to process your information for legal compliance, fraud prevention, or enforcing our terms of service. This includes responding to legal requests from authorities, investigating policy violations, and maintaining records required by applicable laws. We only use your data for these purposes when legally obligated or when necessary to protect the rights and safety of our community.

We partner with analytics providers to understand how people use Meshflow Prism and identify technical issues. These services track page views, user flows, error rates, and performance metrics. While they collect information about your interactions with our platform, we configure these tools to respect your privacy as much as possible—often anonymizing or aggregating data before analysis.

Some courses incorporate third-party communication platforms for video conferencing, discussion forums, or collaborative projects. When you participate in these activities, the external service providers may collect information about your participation, messages, and interactions with other learners. Each tool has its own privacy policy governing how they handle this data.

Secure payment processors handle financial transactions when you purchase courses or subscriptions. These services collect and process your payment information according to industry security standards. We receive confirmation of successful payments and basic transaction details, but we don't store your complete credit card numbers or sensitive financial data on our servers.

To ensure fast, reliable access to course videos and materials, we use content delivery networks that distribute files across multiple servers worldwide. These services may log your IP address and request details to deliver content efficiently and protect against malicious traffic. This technical information typically gets retained only briefly for operational purposes.

Our infrastructure includes encryption for data in transit and at rest, protecting information as it moves between your device and our servers. We use industry-standard security protocols like HTTPS to prevent eavesdropping on your communications. Access to our systems is restricted and monitored, with authentication requirements and activity logging to detect suspicious behavior. Regular security assessments help us identify and address vulnerabilities before they can be exploited.

Only authorized personnel with legitimate business needs can access user data, and they're bound by confidentiality obligations. We provide security training to our team members and maintain policies governing how personal information should be handled. When we work with third-party service providers, we require them to maintain appropriate security standards through contractual agreements.

Account security is a shared responsibility. Choose a strong, unique password and never share your login credentials with others. Enable two-factor authentication if available for an additional layer of protection. Be cautious about phishing attempts—we'll never ask you to provide your password via email. If you suspect your account has been compromised, change your password immediately and contact our support team.

We retain your personal information only as long as necessary for the purposes described in this policy or as required by law. Course data and learning records are typically maintained to provide evidence of course completion and support credential verification. When you delete your account, we remove or anonymize your personal information according to our data retention schedule, though some information may be retained in backups or archives for a limited period.

Our educational content sometimes includes links to external websites, resources, or services that we don't own or control. These might be reference materials, supplementary readings, or tools recommended by instructors. When you click these links and leave Meshflow Prism, you're subject to the privacy policies and practices of those external sites. We can't take responsibility for how third-party websites handle your information, even if we've linked to them from our platform. Before sharing personal data on any external site, take a moment to review their privacy policy and understand their data practices. The presence of a link doesn't imply our endorsement of the external site's privacy standards.

Our privacy practices may change over time as we introduce new features, respond to user feedback, or adapt to legal requirements. When we make significant changes to this Privacy Policy, we'll notify you through prominent announcements on our platform or via email to your registered address. The effective date at the top of this document indicates when the current version became active. We recommend checking this policy periodically to stay informed about how we're protecting your information. Continuing to use Meshflow Prism after policy changes take effect means you accept the updated terms. If you disagree with policy modifications, you can discontinue using our services or contact us to discuss your concerns.